Frequently Asked Questions

• Go to the COMMISSIONS page.
• Identify the style/category of the artwork you need. You can see sample paintings by clicking on each category. 
• Fill the Contact Us form with your contact details, the category/style information, and a brief description of your requirements. 
• Make sure to include the number of artworks, required dimensions, and framing options with the request
• We shall get back to you as soon as possible with a quote (price and expected shipping and delivery dates)

I gladly accept returns and exchanges

Contact me within 7 days of delivery

Dispatch items back within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders
• Items on sale

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Unframed/Unstretched artworks will be rolled and carefully packaged in a rigid tube to avoid damage during the journey to your home. Framed/Stretched artworks will be securely packaged/crated. 

All orders (except commissions) will ship within 5 business days. Please email me if you need faster shipping. Commissioned artworks require anywhere between 1-4 weeks depending on the requirements. For example, oil paintings would require 1-2 weeks for the painting to be done and another week probably for the color to dry.

International packages will be shipped with DHL which can take from 7 - 14 days to receive. Please be patient when ordering to receive your item.

CERTIFICATE OF AUTHENTICITY is included with all original artworks and limited edition prints

We love our customers, so feel free to visit during normal business hours. We would be happy to show you other paintings on display and have you pick up your order at our store. See the directions here

Limited Edition signed prints are available for most paintings. Contact us with the name/link to the painting of your choice and preferred size

The Framing status varies for each painting. Unframed/Unstretched artworks will be rolled and carefully packaged in a rigid tube to avoid damage during the journey to your home. Framed/Stretched artworks will be securely packaged/crated. The shipping fee will be higher for framed/stretched options. 

Please see the alternate framing options below:

■ CANVAS STRETCHING DIY KIT OPTION: This is a great option for those who want to purchase UNSTRETCHED Canvas. It contains all the materials and tools you can use to stretch the canvas on your own. 

■ FRAME OPTION: If you place an order with Framebridge.com and let me know your order number your print can be shipped directly to them.